Terms of Service

Last updated: 5 September 2026

Overview

This website and store at nordewater.com are operated by Norde ("Norde", "we", "us", or "our"). Throughout the site, the terms "you" and "your" refer to the user or viewer of our site or a customer. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before using our site. If you do not agree to all of the Terms, you should not use the site or the Service. Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your Service.

Section 2 — General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. Our products are water filtration and personal care products; they are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Section 4 — Modifications to the Service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or services

Certain products or services may be available exclusively online through the website and may have limited quantities. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, subject to your statutory rights.

Section 6 — Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Section 7 — Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 — Third-party links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. Please review the third party's policies and practices before you engage in any transaction.

Section 9 — User comments, feedback, and other submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, or other materials (whether at our request or not), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments. You agree that your comments will not violate any right of any third party, and will not contain unlawful, abusive, or otherwise objectionable material. You are solely responsible for any comments you make and their accuracy.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, inaccuracies, and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 12 — Prohibited uses

In addition to other prohibitions set out in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 13 — Disclaimer of warranties; limitation of liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. Your use of the Service is at your sole risk. The Service and all products delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, except as required by applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer. Subject to the foregoing, in no case shall Norde, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Norde and our affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms without affecting the validity and enforceability of any remaining provisions.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice.

Section 17 — Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals between you and us.

Section 18 — Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. If you are a consumer resident in the EU or elsewhere, you may also benefit from any mandatory provisions of the law of your country of residence, and nothing in these Terms affects your rights as a consumer to rely on those mandatory provisions.

Section 19 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.