Shipping & Delivery

Last updated: 5 September 2026

[Draft note — confirm before publishing: countries you ship to, carriers, delivery estimates, free-shipping threshold, and the change/cancel window. The rates and dates below are placeholders.]

This policy explains how and when we ship orders placed at nordewater.com. Your shipping options and their cost are always shown at checkout before you pay.

Order processing

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day. During sale periods and new product launches, processing may take slightly longer.

If you need to change your shipping address or cancel an order, contact us within 4 hours of placing it at nordedental@outlook.com. Once an order has been dispatched, we cannot change or cancel it.

Where we ship

We ship from the United Kingdom to the United Kingdom, the European Union (including the Nordics and the Netherlands), the United States, and selected other countries. If your country is not available at checkout, we do not currently ship there.

Shipping methods and cost

Standard shipping is available on every order. Any charge is calculated and displayed at checkout. We offer free standard shipping on qualifying orders — if your order qualifies, no shipping charge will be added.
Expedited shipping may be available at checkout for an additional fee, depending on your address.

Shipping charges are non-refundable once an order has been dispatched, except where an item is faulty or we have made an error.

Delivery estimates

Estimated delivery times after dispatch:

United Kingdom: 2–4 business days
European Union: 3–7 business days
United States: 5–10 business days
Rest of world: 7–14 business days

These are estimates, not guarantees. Processing time is separate from transit time. Remote areas and islands may take longer.

Customs, duties, and import taxes

Orders shipped outside the United Kingdom may be subject to import duties, taxes, and customs fees charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient and are not included in the product price or shipping charge. Norde has no control over these charges and cannot predict their amount. If a parcel is refused or returned to us because import charges were not paid, any refund will exclude outbound and return shipping costs.

Tracking

When your order is dispatched, we will email you a shipping confirmation with a tracking number and a link to track your parcel. Please allow up to 24 hours after dispatch for the first tracking update to appear once the carrier has scanned the parcel.

Delayed, lost, or damaged parcels

Carrier delays: Once a parcel is with the carrier, delivery is outside our direct control. We are not responsible for delays caused by the carrier, weather, customs, or events beyond our reasonable control, but we will help you follow up with the carrier.
Marked delivered but not received: Please allow 3 business days from the "delivered" scan, check with members of your household and neighbours, and confirm your delivery address. If it still has not arrived, contact us and we will open an investigation with the carrier.
Damaged or incorrect items: Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund for confirmed damage or picking errors.
Incorrect or incomplete address: We are not responsible for orders that cannot be delivered because of an address error made at checkout. If the parcel is returned to us, we can re-ship it once any additional shipping cost is paid.